Product/Orders
The best before date can be found on the bottom of the product, along with the batch number and production date. Generally speaking, product shelf-life ranges from 2-3 years. We recommend storing all Vida Glow products in a cool dry place, away from direct sunlight and moisture. For all loose powders, we recommend refrigerating once opened.
Pregnancy and breastfeeding can mean massive adjustments for your body, diet and beauty routine. During this time, you should talk to a trusted healthcare practitioner before taking any supplement, including our ingestible beauty products.
Whilst many of our customers have been able to take our products throughout pregnancy and breastfeeding, clinical testing has only been done on non-pregnant women. Our formulations have been rigorously tested for quality and safety, however, we still advise speaking with your healthcare practitioner to check that our products are right for you and your individual needs.
We’ll let you know when it’s available as soon as it's back in stock. Simply email us on hello@vidaglow.com and we'll be in touch.
We’re very sorry about that. Please email hello@vidaglow.com with details of your order number so we can quickly correct this issue.
No, we don’t offer sample packs of our products to try before purchasing.
To redeem a discount code or gift card, proceed to checkout and you’ll find an entry box to enter your code. Please note, only one discount code can be used per order. Discount codes are not redeemable on subscription orders.
Yes, we do. This information is available to view on all product pages. Scroll down to the *Active Ingredients* section and click *View All Ingredients*.
Yes, we do. This information is available to view on the product pages for all of our ingestible formulas. Scroll down to the *Active Ingredients* section and click *Nutritional Information*.
Marine Collagen
1 SERVE DAILY: For those 25-35 wanting to maintain healthy hair, skin and nails.
2 SERVES DAILY: For those 36-45 experiencing the first signs of fine lines and wrinkles, weak nails and fine hair.
3 SERVES DAILY: For those 45+ experiencing deeper wrinkles, fine hair and brittle nails.
If you’re new to collagen supplements, start with 1 serve per day. Too much too soon can cause minor stomach upset. If you’d like a personalised daily routine, we’re here to help. Please email hello@vidaglow.com.
Vida Glow undergoes rigorous testing for quality and purity to guarantee the products we sell are certified, 100% safe for human consumption. Every batch is tested for microbiology, stability, nutrition profile, toxins and heavy metals such as mercury, lead and arsenic.
Our products meet all required quality and safety standards set by the top Australian and international regulatory agencies.
Marine Collagen
Our Marine Collagen is a fish protein, so there is a possibility of causing sensitivity or allergic reactions. Vida Glow is not suitable for those with fish allergies.
There is a QR Code located on the bottom of the packaging to verify that your purchase is a genuine Vida Glow product. Scan the QR code with your mobile as follows:
1. Open up the camera app on your smartphone.
2. Hold the device over the QR code so that it’s clearly visible within your smartphone’s screen.
3. Click onto the link that pops up, which will lead you to a genuine product tracing page.
Vida Glow products are packaged in recycled and kerbside recyclable paper sleeves and boxes. Packaging is coloured with ink made from soy extract (this does not affect its recyclability). Our outer packaging is protected by a fine plastic wrapper simply to ensure safety, hygiene and quality.
Website orders are shipped in recyclable cardboard boxes and presented in tissue paper – there are no unnecessary packing materials.
Radiance capsules are packaged in a glass, recyclable bottle. Natural Marine Collagen and Anti-G-Ox sachets are aluminium foil with an internal low-density polyethylene film which is compostable. The aluminium sachets are not recyclable. Currently, there are limits to the changes we can make to our sachet packaging. Changing the composition of our sachets would compromise the safety, quality and efficacy of our products.
No, we don’t offer price matching. However, you can purchase at advertised prices through third-party resellers. Please note, if you make a purchase via our resellers, all enquiries regarding your order should be directed to their customer service.
Only authorised stockists can sell Vida Glow products online or in person. If you’d like to become an authorised stockist, please contact sales@vidaglow.com.
Subscription
Our subscription service allows you to schedule your Vida Glow deliveries (so you never run out of your daily essential). Plus, you’ll receive a product discount up to 20% in the process. You can choose to get your products sent to you every 14, 30, 60 or 90 days. On the product page, click the *Subscribe & Save* option on your chosen Vida Glow products and select your preferred delivery schedule.
Yes, you can. You’re free to cancel at any point up to 3 business days prior to your recurring order processing. Just login to your customer portal and cancel or reach out to hello@vidaglow.com, and we'll process the cancellation.
We get it – you want to change up your routine. If you want to make any changes to your subscription, you can do so on your customer portal whenever you’d like. Not only can you swap your subscription order, but you can also update your next subscription date, the quantity of your order, delivery schedule, payment and shipping details. If you have trouble accessing your account or want us to make these changes for you, please email hello@vidaglow.com.
Yes, you can. If you want to make any changes to your subscription, you can manage the date, frequency, product, payment method and shipping details in your customer portal. Alternatively, we can update this on your behalf, please email hello@vidaglow.com.
Unfortunately a discount code cannot be added on top of a subscription discount.
No you don't. Swap, pause or cancel your subscription at any time in your customer portal.
To add a discount code to your existing subscriptions, the discount must be applied 5 business days in advance of the order being processed.
Step 1
- Navigate to your subscription dashboard, which can be found in your account under 'manage subscriptions'
- Click your active subscription (the subscription you want to apply the discount to).
- Navigate to the bottom of the page, select 'add discount' and add your copied code.
Step 2
- You will see the discount applied to your next subscription order.
- Please be aware you can only apply one discount code to one order at a time.
Shipping & Returns
For US customers, we offer free shipping on all orders over $42. For orders under $42 shipping is $10.
From our Australian store we, ship to New Zealand, Hong Kong, Singapore, China, Indonesia, Japan, Macao and Malaysia.
We also have local international sites, where we ship locally from our UK and AU dispatch centres. This ensures fast and reliable shipping:
All customers are responsible for any import customs, duty or taxes. Given our warehouse locations, customers in the US, UK & Australia don’t need to worry about customs – we ship using domestic mail to these locations.
We always do our best to get your orders to you as quickly as possible. But sometimes shipping delays occur for reasons out of our control (busy holiday periods and extreme weather conditions). Should your order be delayed, we appreciate your patience and encourage you to contact hello@vidaglow.com with any queries.
Vida Glow is designed for real, active people. We specialise in active beauty solutions and active customer experience solutions.
Busy living doesn’t have time for complicated administration. Our Return and Refund Policy has been designed to be as effortless and straightforward as your Vida Glow routine.
Due to the nature of our products, we do not offer a refund for a change of mind. We have a team of experts dedicated to helping you create an individualised routine for real results. We encourage you to consult with our experts in advance of completing your purchase.
If you receive your product and it is damaged, you have 21 days to contact us and return your product for a replacement, store credit or full refund. All return items will be subject to review by our quality control team upon receipt.
Unfortunately, we are unable to facilitate returns for Vida Glow products purchased outside of vidaglow.com. However, we are happy to support you in liaising with any retailer to facilitate your needs. Reach out to our expert team for help.
To request a return, email hello@vidaglow.com.
Our standard shipping for US can take 3-8 business days, depending on location. Although, most are delivered within 3-5 business days.
Our order confirmation and shipping emails are sent automatically to the email address used at checkout. Sometimes customers forget their PayPal is linked to an old email address. Check your PayPal email if you haven’t received the email linked to your order.
Additionally, check your Junk or Spam folders – occasionally our emails end up there. If this is the case, please move hello@vidaglow.com to the approved list within your email inbox. Now you won’t miss a thing.
For most of the countries we ship to, we use a premium postage carrier with full online tracking services available. If your chosen shipping method includes tracking, you’ll receive an automatic email with your tracking link as soon as it becomes available from the shipping carrier. Please keep in mind that although we ship all orders out within 24 business hours, shipping carriers often don’t provide tracking links for 24-48 hours from dispatch. We also recommend adding your phone number at checkout for delivery updates via text.
Given our warehouse locations, customers in the US, UK & Australia don’t need to worry about customs – we ship using domestic mail to these locations. All other customers are responsible for any import customs, duty or taxes.
We pride ourselves in providing quality products that deliver safe and tangible results. If you believe your order is damaged or faulty, please email hello@vidaglow.com within 21 days of receiving your order. We will help you and issue a refund where applicable.